For normal licenses, we charge a once-off fee for the software, installation, implementation and training based on various factors.
We then enter into a maintenance agreement which includes fixes, support, any upgrades released and a discounted rate on custom development. Since HR Manage is continually being developed and improved, we release an upgrade almost every second month.
The client can cancel the maintenance agreement at any time at which point all support will be billed for at normal rates. The client can continue using the software but upgrading will cost approx. 50%-80% of the original license cost (depending on how long ago the agreement was cancelled).